Refund policy

Returns and withdrawal

We offer a 14-day return period for consumer purchases in all markets, subject to the personalised-product exception below. This offer does not limit any additional mandatory rights you have under local law.

Notify us within 14 days after you or a person you designate receive the goods. If one order is delivered in separate parts, the period starts when the last part is received. You then have a further 14 days to send the goods back. You do not need to give a reason.

How to notify us

Email info@hyggebyscandinavia.com with a clear statement that you wish to withdraw from your purchase. Include your name and order number so we can identify the order. You may use the optional form below, but any clear notice is sufficient. Your notice does not require our approval.

Contact us for the return address appropriate to your product before sending it. Our business address is not necessarily the return address. A delay in our return instructions will not reduce your statutory rights. Merely refusing delivery or failing to collect a parcel is not a notice of withdrawal.

Condition and return costs

You may inspect the goods as you would in a shop. You are only responsible for any reduction in value caused by handling beyond what is needed to establish their nature, characteristics and functioning, where the law allows such a deduction.

Package the goods securely. Original packaging is helpful, but its absence alone does not remove your right of withdrawal. You pay the direct return shipping cost when you change your mind. We pay reasonable necessary return costs for defective, damaged or incorrect goods. For an item that cannot normally be returned by post, any applicable return cost must be disclosed before purchase.

Refunds

We reimburse payments for an eligible withdrawal, including the cost of our least expensive standard delivery option, within 14 days after we receive your notice. Additional costs for an upgraded delivery service are not reimbursed. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever happens first.

We refund to the original payment method unless you expressly agree otherwise, without a refund fee. A full-order withdrawal includes the standard outbound delivery cost; for a partial return, we reimburse any delivery charge attributable to the returned goods as required by applicable law.

Sale and personalised products

Sale items have the same statutory withdrawal rights as other goods.

A withdrawal exception may apply to goods made to your individual specifications or clearly personalised, such as a print incorporating a name or image you supply. We identify such an exception before purchase. A standard art print made after ordering, using the designs, sizes or materials normally offered in our shop, is not exempt solely because production begins after the order. Defect rights still apply to personalised goods.

Faulty, damaged or incorrect goods

Email info@hyggebyscandinavia.com with your order number and a description of the problem. Photographs are helpful where relevant, but your statutory rights do not depend on supplying photographs.

For EU consumers, goods are covered by the statutory conformity protection applicable in your country, normally for at least two years. Available remedies include repair or replacement free of charge, and a price reduction or refund where the legal conditions are met. Danish consumers normally have two years to complain; notice within two months of discovering a defect is always timely.

For Norwegian consumers, the complaint period is two years, or five years for goods intended to last substantially longer than two years. Notify us within a reasonable time after discovering the defect; notice within two months is always timely. Mandatory rights under the Norwegian Consumer Purchases Act apply.

For US consumers, applicable state warranty and consumer protection rights are preserved. The absence of a general federal cooling-off right for ordinary online goods does not remove our 14-day return offer. Refunds for orders that cannot be shipped on time follow the applicable FTC deadlines described in our shipping policy.

Canadian consumers retain applicable provincial and territorial rights. Australian consumers retain mandatory consumer guarantees, including the right to a refund or replacement for a major failure and other remedies required by the Australian Consumer Law. Our return period does not limit these rights.

Exchanges

For a change of mind, return the goods under this policy and place a new order if you want another product. This process does not restrict your right to a replacement as a remedy for a defect.

Optional withdrawal form

To: Brainzeeder, trading as Hygge by Scandinavia, Nylandsvej 7, 9000 Aalborg, Denmark; info@hyggebyscandinavia.com.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: __________
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s), only if this form is sent on paper: __________
Date: __________
Delete as appropriate.

Contact

Hygge by Scandinavia is operated by Brainzeeder.
Business registration number (Danish CVR): 44721074
Business address: Nylandsvej 7, 9000 Aalborg, Denmark
Email: info@hyggebyscandinavia.com
Telephone: +45 22 33 82 86